Caliente Club 333: the rewards program created for those who enjoy playing
at Caliente Casino. If you already have your gaming card,
you are already part of Caliente Club 333 and are earning benefits!
Welcome to Caliente Club 333
From day one, you start receiving welcome benefits while having fun playing slot machines,
table games, and at the Race & Sports Book.
Discover Your Welcome Gifts
First-time registered customers at participating Caliente Casino
locations can receive the following benefits:
Up to $10,000 in slot machine bonuses
You will receive $100 MXN in non-redeemable gaming bonuses for every 200 points accumulated during your first 14 days.
Up to $10,000 in table game betting bonuses
During your first 14 days, you will receive $250 MXN in Match Play bonuses for every $2,500 MXN of estimated losses on table games.
Double points during your first month
You will receive double points during your first 30 days after signing up.
You can redeem your points at the Caliente Casino location of your choice or start your request online.
Redeem Your Caliente Club 333 Points.
You earn points as you play; with every bet placed, you accumulate points. The more you play, the more points you’ll have.
You can redeem them for:
Each point is valid for one year.
See terms and conditions.
You can redeem your points at your preferred Caliente Casino location or start your request online.
We reward your loyalty as you deserve.
Discover the Caliente Club 333 levels.
Benefits by level
Discover the benefits you get at each level. The more you play, the better the benefits you’ll receive.
Frequently Asked Questions
Registration for Caliente Club 333
- What do I need to register for Caliente Club 333?
You must visit a physical Caliente Casino location. To sign up, you must be of legal age and present a valid official ID:
a) For Mexican nationals: IFE, INE, passport, professional license, military service card, INAPAM card, IMSS card, driver’s license, or credentials issued by federal, state, or municipal authorities that include a photograph, signature, and RFC or CURP.
b) For foreign nationals: A valid passport and/or documentation from the National Migration Institute (INM).
U.S. citizens may present a valid U.S. driver’s license.
Club 333 Benefits
What is a benefit?
It is a reward or advantage granted to program members in recognition of their loyalty and activity within the casino. These benefits may vary depending on the level achieved.
What is a Non-Redeemable Bonus (BNR)?
This is a bonus to be used a single time for wagering on machines. If your winnings exceed the bonus amount, your payout will be the value of those winnings minus the bonus amount. Conversely, if the bonus has been used up and the result is equal to or less than the bonus amount, you will not receive any prize.
What is a Match Play (MP) Bonus?
This is a bonus that can be used only once to wager on table games. To receive any winnings, you must generate a profit greater than the amount of the bonus received.
What is a Match Play (MP) Bonus?
This is a bonus that can be used only once to wager on table games. To receive any winnings, you must generate a profit greater than the amount of the bonus received.
How do I earn points by joining the loyalty program?
You earn points with every wager you place on slot machines, table games, and in the Race & Sports Book. The more you play, the more opportunities you have to accumulate points.
What is the benefit of accumulating points?
Points can be redeemed for rewards from our catalog. For more information, you can check the “rewards catalog” section (link to the catalog). Additionally, the more points you accumulate, the greater your chances of moving up a level.
Do loyalty program points expire?
Points earned in any month of the year will be valid for 12 months, expiring on the first day of the following month; for example:
| Mes de generación de puntos (Inicio de vigencia) | Vencimiento de los puntos |
|---|---|
| Puntos generados en cualquier día de Enero 2026 | 1 de Febrero de 2027 a las 05:59 hrs. |
| Puntos generados en cualquier día de Febrero 2026 | 1 de Marzo de 2027 a las 05:59 hrs. |
| Puntos generados en cualquier día de Marzo 2026 | 1 de Abril de 2027 a las 05:59 hrs. |
| Puntos generados en cualquier día de Abril 2026 | 1 de Mayo de 2027 a las 05:59 hrs. |
| Puntos generados en cualquier día de Mayo 2026 | 1 de Junio de 2027 a las 05:59 hrs. |
| Puntos generados en cualquier día de Junio 2026 | 1 de Julio de 2027 a las 05:59 hrs. |
| Puntos generados en cualquier día de Julio 2026 | 1 de Agosto de 2027 a las 05:59 hrs. |
| Puntos generados en cualquier día de Agosto 2026 | 1 de Septiembre de 2027 a las 05:59 hrs. |
| Puntos generados en cualquier día de Septiembre 2026 | 1 de Octubre de 2027 a las 05:59 hrs. |
| Puntos generados en cualquier día de Octubre 2026 | 1 de Noviembre de 2027 a las 05:59 hrs. |
| Puntos generados en cualquier día de Noviembre 2026 | 1 de Diciembre de 2027 a las 05:59 hrs. |
| Puntos generados en cualquier día de Diciembre 2026 | 1 de Enero de 2028 a las 05:59 hrs. |
How can I check my active benefits and current points?
You can check your active benefits and accumulated points in the host module at your preferred casino; you can also request a points statement by emailing programa.lealtad@caliente.com.mx, providing your full name, date of birth, and Caliente Club 333 card number for identification.
Redeeming points for items
How can I redeem my points for an item from the product catalog?
Visit the host desk at your preferred Caliente Casino location to request the item you want, or start your point redemption request online.
What happens if the item I wish to order is out of stock?
In the event that catalog items or special non-catalog items go out of stock, they will be located and purchased; a waiting period of up to 90 days may apply for the acquisition of a similar item.
Where should I pick up my item?
At the Caliente Casino establishment where he was requested.
How much time do I have to pick up an item I requested?
Once the item has been requested and is available at the casino for pickup, it will remain at the specific Caliente Casino location where the request was made for a maximum collection period of 30 calendar days. After this period, the item will be considered unclaimed; its value in points will be returned to your Caliente Club 333 account, and the item will be returned to inventory to fulfill other requests.
I didn't pick up my item; can I redeem my points again?
Yes, you will be able to submit a new request for an item independently of the request for which the pickup deadline has expired.
What can I do if I received a damaged electronic item?
If the defect relates to the proper functioning of audio and video, you may return the item to the designated location within a maximum of 7 business days of delivery. Alternatively, you may claim the warranty directly from the manufacturer within 365 days of the item’s invoice date.
Club 333 levels
How can I move up a level in the loyalty program?
To move up a level, you must belong to a specific player group within an 84-day period; the required group percentages for each level are as follows:
Gold Level: Third group, comprising 25% of the customer value.
Platinum Level: Second group, comprising 25% of the customer value.
Diamond Level: First group, comprising 25% of the customer value.
Red Diamond: The top 400 customers belonging to the first 25% of the customer value.
Why did I drop a level in the loyalty program?
Your level will be reviewed and updated at the start of each quarter; you will drop a level if, during the previous quarter, you fail to meet the percentage required to maintain your current level. This percentage must be accumulated over the 84-day period preceding the level update date.
